I faithfully used the Walmart Savings Catcher app from the moment I heard about it. When I racked up some savings, I cashed it in on a gift card. As soon as I went to use the card, a clerk at the local store told me my balance was zero. I searched online to find a phone number…not an easy task. Walmart seems to want to keep from being contacted by phone so they don’t really have to respond to you. When I called on March 26, 2015, a girl told me that my account was one of many that got hacked and someone had redeemed my savings in Kansas, a state I’ve never been to. She said it could take up to 30 days. I called again in April and spoke to someone for a status update and she said they had it and were reviewing it. She knew nothing about my account being hacked. I called again on May 13, 2015 and spoke with Daniel who said they were coming to a conclusion and it would be resolved soon. He said they just found this out today???? Here it is June 4 and some yahoo still has funds that belonged to me and Walmart is playing tiddlywinks on their thumbs. In addition to the three calls, I also sent two email requests. They went ignored.
Department & Outlet Stores