Smart Friend Tech Support Gainesville Florida

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Complaint: I have been a long time customer of HP over the years and when I started having problems with my HP desktop I called your tech service (noted below). I was Assured by the technician that I spoke to that there would be no charges if he could not help me. I needed to give this person my credit card number in order to u201creviewu201d the problem. It was quickly determined that this tech was unable to help and that I needed to bring the desktop to a local tech serv. where they had to keep for a week. Upon reviewing my credit card I have found this unauthorized charge from HP Product Serv. and also fear I have been signed up for reoccurring charges. I called the number indicated on the credit card charge and tried for hours to find someone who could resolve this issue but just got transferred from department to department. I finally filed a disput with my credit card company. This has been extremely stressful and distasteful and am appalled that HP would associate itself with a service company such as this!

Tags: Computer Technology, Tech Support

Address: United States

Website: www8.hp.com/us/en/services/consumer/smartfriend-overview.html

Phone: 1-844-814-1800

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By Ronald

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