Complaint: I met Sandy in the hall of my new office building and inquired about his services. I brought him into my office, introduced him to the 40+ employees we have and genuinely wanted to help the old man out. The first garment I brought him was a blazer with stains on the elbow. He did a fantastic job, so I brought him a bunch of Linen items after a vacation. He picked them up on Thursday and dropped them off on Monday, all was good, I thought. One week later, I opened my package to wear a shirt, and the first one was NOT my shirt. I was also missing at least one shirt of my own. The next day I called him to explain my issue, and was immediately rebutted by Sandy saying, u201cIu2019ve been doing this 25 years, I donu2019t make mistakes, I unpack and label each garment myself, You must be mistaken.u201d Taken back by this I responded by saying, u201cI wouldnu2019t be calling you if I didnu2019t have someone elseu2019s shirt.u201d Again he raised his voice to nearly a scream, defending his actions and lifetime in the business. At which point, I hung up the phone, knowing that arguing would do NO good. I would just wait till the next day when he makes his regular visit to my office. He usually comes by around 3:00pm, but on this day he never showed up. I waited to 5:00pm. Mind you he hasnu2019t missed a Monday or Thursday pick/drop-off since I welcomed him into our business. The following day(Friday) I called him numerous times. Some calls he sent to voicemail and others he let ring till voicemail picked up. After the 5th call, he answered. I asked him was this really how he does business? His response was, He didnu2019t have time for irrelevant S*** like this, and continued to berate me, accusing me of not knowing what cloths I own or that someone must have slipped there shirt in my back. Iu2019ve disputed the CC charge and filed a small claims suit against him, just out of principle. Please stay far far away from this loser!
Tags: Dry Cleaners
Address: 3748 NW 120th Way Sunrise, Florida USA