Psychotic Legend North Las Vegas Nevada Review

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On July 26, I ordered two items from Psychotic Legend via their website. The website clearly states that all orders will be processed from their warehouse within 5-10 working business days. It should be noted that Psychotic Legend received payment from my credit card on July 26, 2015. On August 13, 2015 I sent Psychotic Legend an email asking about the status of my order. I received an email stating someone would contact me within 24 hours. I didn’t hear anything from the company the next day so again I sent an email asking for more information and if there was a problem with the order, I would like a refund credited to the credit card where they withdrew payment. On August 13, 2015 I received an email from Rory Spann, stating that he could cancel my order and give me a store credit. I was livid! He never responded to my inquiries regarding payment yet his first response is to cancel an order that apparently never existed and offer me a store credit with a company that is operating under deceptive business practices. I immediately told him I wanted to know the status of the order and I would rather have a refund because I was not happy with the service that I received thus far. Several emails back and forth Mr. Spann then states that he will ship my order out the next day, which would be August 14, 2015. I was shocked to say the least. His response went from, “we can cancel your order and issue a store credit”” to “”we’re shipping it out tomorrow.”” I asked Mr. Spann would I receive tracking information and his response was

“”yes ma’am.”” August 14

2015 I emailed Mr. Spann again and asked him if the order was shipped. I have email records that state on August 14

2015 at 4:48 pm he stated

“”we are doing so right now.”” Days went by and still no package or shipping information. I reached out again via email inquiring about my order and I was ignored. I filed a complaint with the Better Business Bureau immediately after. I then receive an email from Rory Spann on August 20

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By Ronald

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