On November 28, 2016 I placed an order to Outdoor Inflatables for $127.96. After not hearing back from the company and reading multiple bad reviews, I contacted the company on December 8, 2016 asking to cancel the order. With no phone number to reach the company (should have been my first clue), I sent them a message on Facebook and through email (both places I received confirmation of purchase). On December 12, 2016, I asked the company to confirm that the order was canceled. | On December 14, 2016 I received a message saying they had shipped my product. Then responded on December 15, 2016 that they cannot cancel the order because it had already shipped. I responded saying how could that be when I requested they cancel the order more than a week before via two separate modes of communication. They did not reply. | I contacted my credit card company at that time and asked what I could do. They encouraged me to forward the package back to the company and I was asked to send proof of sending. I also contacted the US postal service to attempt to stop shipment and they said they couldn’t do that. | The package arrived on December 27, 2016 along with many other holiday packages and was listed from a company not called Outdoor Inflatables. I opened the package expecting a present from family for my children. When I saw what the package held, I took the product to the post office and repacked the container and shipped back. The post office charged me $20 to return the package since it was opened. | I have yet to get a refund from the company. The product was shipped back to the company on December 30, 2016.
- Name: Outdoor Inflatable Lounger
- Country: United States
- State: New York
- City: West Seneca
- Address: 3200 North America Drive
- Website: www.outdoorinflatablelounger.com/