Motorcycle Specialties – Helmet Planet, Motorcycle Tire Planet, Www.motorcyclespecialties.com Kaysville Utah

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Complaint: Purchased motorcycle tires 09/25/03. Never received tires and requested a refund. Since that time, they have completely ignored all attemts to contact. All of their phone numbers have been disconnected. Basically – I have no way to contact them. Paypal will not investigate because it is past 30 days. Below is a history of contacts. 09/25/03 – Visited www.motorcyclespecialties.com, purchased tires $168.90 09/25/03 – Visited www.paypal.com, transferred $168.90 from my checking account 09/25/03 – Paypal email confirmation 09/26/03 – Order verification email from Motorcycle Specialties 10/10/03 – Email to [email protected] inquiring about order 10/13/03 – Email from [email protected] asking to substitute another brand due to backorder until 10/23/03 10/14/03 – Email to [email protected] okay to backorder 10/15/03 – Email from [email protected] ship as soon as come off backorder 10/17/03 – Email from [email protected] Inform backorder 10/27/03 11/11/03 – Email to [email protected] Inquiring again about order 11/11/03 – Email from [email protected] Supplier moved ship date back to 11/19/03 – ship same day 12/02/03 – Email to [email protected] – Trying to find status of my order 12/04/03 – Email to [email protected] – Trying to find status of my order 12/05/03 – Email to [email protected] – Complaint regarding order 12/08/03 – Checked website to view status of order – emailed confirmation of order status 12/08/03 – Email to [email protected] – Trying to find status of my order 12/09/03 – Email from [email protected] – Stating cannot read my email due to technical difficulties 12/11/03 – Email to [email protected] – Inquiry about order and unanswered emails, request tires or refund 12/11/03 – Email to [email protected] – Requesting phone number to discuss order 12/11/03 – Email to [email protected] – Requesting phone number to discuss order 12/11/03 – Email from [email protected] – Tires still on backorder, expected arrival 01/05/04 12/11/03 – Email from [email protected] – Wanted to know my order number (which was in email) 12/13/03 – Email from [email protected] – Still wanting to know my order number (which was in email) 12/13/03 – Email from [email protected]yclespecialties.com – Wanting to know the name my order was under 12/13/03 – Email from [email protected] – Wanting to know the order number 12/14/03 – Email to [email protected] – Requested refund 12/15/03 – Email to [email protected] – Requested refund 12/16/03 – Email from [email protected] – Stated a money order would be shipped 12/17/03 – signed Ron 12/16/03 – Email from [email protected] – Stated a money order would be shipped 12/17/03 – signed Ron 01/06/04 – Email to [email protected] – Refund not received, requested a call back or phone number 01/06/04 – Email to [email protected] – Refund not received, requested a call back or phone number 01/06/04 – Email from [email protected] – State that my tires were due in today, asked if I wanted them or wanted refund. 01/07/04 – Email to [email protected] – Stated do not want tires – want refund 01/10/04 – Email to [email protected] – Still requesting refund 01/14/04 – Email from [email protected] – Officially cancelled my Order 01/14/04 – Email from [email protected] – Stating refund would go to Paypal account 01/19/04 – Sent request from Paypal for my money 01/28/04 – Email to [email protected] – Asking when my refund would be granted. 01/28/04 – Email to [email protected] – Asking when my refund would be granted. 01/28/04 – Email to [email protected] – Asking when my refund would be granted. 02/03/04 – Email to [email protected] – Still requesting refund Janalie Kaysville, UtahU.S.A.

Tags: Motorcycles

Address: www.motorcyclespecialties.com, www.helmetplanet.com,www.motorcycletireplanet.com Nationwide U.S.A.

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Phone: 330-4209125

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