Be sure to do your research before going to Lux Sauna. Do not let the whole, “money back guarantee” full you. You will end up paying a lot of money for a product that does not work and you cannot return. | I bought a sauna for my home gym. It was a decent size and a place to relax after my daily workouts. I worked with the sales rep, Garett Gordon. to come to terms on a price. It was quite the investment. I was buying an over $5,000 sauna and since I was only putting $3,000 I had to pay interest on the payments. | I had the sauna delivered to my house and installed. The next day when I tried to heat it up, it would not go past 90 degrees. I called Lux Sauna right away. They had handymen that could come and work on the saunas. Everything was installed correctly and there was nothing wrong with the mechanism itself. He told me that I had most likely got a defective sauna. | I had the sauna returned. After all, they did advertise a money back guarantee. The catch was that I only got 40% of my money back and that was with the interest I still had to pay. I do not know what kind of operation they are running, but they are definitely conning people out of thousands of dollars. | On top of that, they will not let me give the sauna back. I still cannot get the rest of my money back either. I don’t even know what to do with a broken sauna.The sales guy really roped me in with the guarantee. I should not have trusted it.