Gravity Blanket

G

I purchased a Gravity blanket on 1/23/2018 and I have not received it yet. I reached out to Gravity on February 20, 2018 with my first inquiry as to when I would receive my blanket. I did receive a reply and was asked to provide my email and billing information which I did. I was told that all pre-order units were shipped during February 2018 and I would receive an email with UPS tracking information once my blanket has shipped. I heard nothing and received no tracking number until February 28 which stated that The UPS shipping label was created on 2/21 but there has been no activity since then. I again asked for assistance and was assured by Gravity that my blanket has been processed for shipment and was advised that this happens quite a lot. I was told to keep checking my tracking number.On March 2nd, I contacted UPS and was told that a label had been created for me but they did not yet have possession of the package and that I should contact the sender. This blanket was paid in full on 1/23/2018. The label was created at UPS on 2/21/2018 after I first contacted Gravity. It appears that this blanket has not been sent to UPS yet. I contacted Gravity and asked for if someone could research where it is and move it along so it can be sent from UPS. I was again told that the blanket had left the Gravity facility and been sent to UPS for shipment.On Mar 15, 2018, at 1:37 PM, I contacted UPS and requested that they open an investigation on my blanket because UPS never received the package. I also contacted Gravity to advise them of the open investigation and let them know that UPS would be contacting someone at Gravity in the next 8 business days. I received a followup call from UPS a few hours later and was told that they couldn’t initiate an investigation unless the request came from the sender. I wrote back to the same representative I have been in contact for this entire matter and asked that since she had confirmed multiple times that the blanket has been processed for shipment if she would initiate a request on my behalf with UPS to track down where this blanket was.On March 19th the status of my package changed and said it was in Chelmsford Massachusetts but the package has the status “ Your shipment is currently within the UPS network; however, an unforeseen event has occurred which could result in a change to the scheduled delivery date”When I contacted this UPS facility I was told that the package cannot be delivered because the location is being investigated and they can only provide information to the sender. I contacted Gravity again and did not hear from anyone.I sent another email to Gravity this morning and received a reply stating: Because your tracking states that UPS has launched an investigation on the location of your package, unfortunately, we will be unable to assist you. Per a federal law, the postal carrier will not communicate with us regarding packages for consumer protection. Please reach out to them directly for information. We’re so sorry for any inconvenience.I have just spoken with a representative at UPS this evening and she informed me that the only thing UPS has ever received was a soft copy of the billing label but they never received the actual package. She also informed me that she did not know why you the representative at Gravity stated that UPS would not be able to provide any information to the sender of this package. This is an absolutely incorrect statement as the sender (Gravity) is the ONLY one they will provide any information to. As of now, this investigation by UPS has been closed because no one from Gravity has provided any information and UPS is insisting that they have never received any package from Gravity.I paid for a blanket in good faith and I feel that I have been extremely understanding and patient but now I am being told by Gravity and UPS that there is nothing they can do.

Add comment

By Ronald

Recent Posts

Recent Comments