Frontier Communications Blountville Tennessee

F

Complaint: I called Frontier Communications to do a simple service address change and order a modem. The phone call lasted 124 minutes. A week later, the modem had still not arrived. I called Frontier again and the rep said the modem had been delivered that morning. I asked for a tracking number and it turns out the rep had completely ignored the date and was referring to an item that had shipped 7 months prior. I asked for the modem to be shipped overnight and for a tracking number. An hour later, I was told the item would be shipped overnight by “UPS Ground”” – and had to spend several minutes explaining to the incompetent rep that UPS Ground was not an overnight shipping option. Finally

Tags: Internet Service Providers

Address: I had to contact an executive at the company just to get a modem shipped – 9 days after it had originally been ordered. On top of all that – Frontier’s highest internet tier offered in my area is 3Mbps (which normally ends up being about 1/4th that speed.) Frontier is a terrible company that will never improve unless there is competition. I hope Google Fiber or a similar service puts this company out of business soon.”

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Phone: 3 High Ridge Park Stamford, Connecticut USA

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