Empire Today GREENFIELD Wisconsin Review

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May 2014 we purchased & had carpet installed in our entire new reckroom. Got a 50/50/50 sale for Memorial Day. The salesman ( Mr.Chubly) came showed us samples. Said he was giving us a free carpet pad upgrade with our 25 year warranted carpet that is waterproof and stain resistant. We were excited!! ( Until we Weren’t) The installers were to arrive the next morning & didn’t show. I called Empire and the installers were being rescheduled.( Not very Professional!) When they did come, the men went about their install. I tried asking a couple questions but quickly found out that this crew speaks little to no English. To their credit?, the job was done quickly and they vaccumed upon completion. BUT, The installers left a pile of carpet & padding in our basement & the only one that spoke just Broken English said they’d be back. We asked about the smell and he said it was fumes from the carpet and it would go away in a couple days. By June, I called about the garbage left behind & the smell. I was told someone would call back. NOTHING! By July & August, the smell is getting worse. I called and was told that we need to hire a professional carpet cleaner to clean odor. $129 and Still it stinks! I realize that the smell was coming from the ENTIRE perimeter having what appears to be male cat spray which is drawing my cats to the spots. Believing my carpet was waterproof & stain resistant, and because its not recommended, we did not have the carpet cleaners ( Stanley Steamers) saturate the carpet. We have spent Months on Carpet cleaning, enzymes to destroy, even had other carpet installers pull up areas, for Viewing ONLY!) To find entire perimeter as well as Enclosed Closet ALL had/have Urine/Spray & also that they used Cheap wood tack strips as well. I have spoken with numerous people at Empire Today who have either said someone would return our call or finally, that we can PAY THEM $400.00 for Labor to have this Toxic Carpet removed and replaced. ( We aren’t sure seeing as we were told carpet was waterproof). I argued with Helen, after Numerous calls, that why only remove carpet when the pad may have been the issue & that BOTH need to be removed Immediately from my home. Helen at Empire became the contact person after Vickey; and it Appears that there is Nobody above Helen?? She has held our home hostage by lying. First insisting on the $400.00 labor fee, then saying I need to sign an agreement form that only is consent to replace.The form turned out to be a Full and Final agreement stating all releases to/from everything and everybody including that I can’t post reviews, comments etc. I called Helen and disputed the Hold HARMLESS CONTRACT after filing my complaint. It is now January 2015 and they have not removed their Stinky carpet & pad from my home. We have not been able to finish our “New”” Reckroom

our drywall has been damaged

I have spent close to $600 on carpet cleaning and enzymes and countless hours of my life cleaning

waiting for cleaning

on the phone with them talking about the damage & cleaning

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