I ordered furniture first week of Oct. It was supposed to arrive in 2 wks, however they did not bother shipping it out till more that 2 wks after I ordered it. It took about 4 wks to receive the furniture. Most of the pieces I ordered were OK, however, one of the file cabinets had a damaged drawere slide mechanism. I have requested a replacement. It is difficult to reach the customer service, but after several calls and holding on line for >30 each time I finally reached them. They agreed to ship me the damaged part. They sent me an email confirmation with a tracking number, which supposedly was from USPS. This was a sham. I called USPS as the tracking number would not track. USPS informed me that this was not their number as claimed by cymax. I called Cymax and they could not tell me what happen to may part. I still have not received it – almost 3 months after I placed the initial order. As a result I am unable to use the file cabinet. I called them multiple times since. Every time they ask me what part I am missing: seem not to have a very useful record of my previous call. Every time they are very polite and promise to check on this with the manufacturer. They promise to email me the updates: which they have not send. One rep even gave me his direct email to check with him personally. Another lie: he just ignored my emails. I’ve asked them to take back the filing cabinet but they charge 25% restocking fee. Second piece of furniture I ordered was a table, which on their website was photographed standing on 3 legs. They only sent me 2 legs. Needless to say the table will not stand alone. It has to be put together with another piece of furniture. They refused to send me the extra legs I have requested. Do not order from them. They are dishonest and don’t care about customers once they have your money.
12020 Sunrise Valley Drive, Suite 100 Reston, Virginia USA
Furniture & Furnishings