Defects surfaced with a sofa purchased from (and covered under warranty with) Coleman Furniture. Coleman advised us to donate defective sofa to charity and obtain/forward a donation receipt – of which was done – and Coleman Furniture would provide a replacement sofa. I paid to have the replacement sofa shipped. Replacement sofa was received, but also found defective. Delivery was refused and Coleman was advised, along with video and photos of defects. Coleman Furniture then agreed to repair and return the defective sofa, indicating parts were necessary for the repair. After waiting for months (without a sofa), the replacement was NEVER DELIVERED. I then filed a dispute with my credit card for the replacement sofa’s shipping charge, advising Coleman I would reauthorize the shipping charge once I received a delivery confirmation for the replacement sofa. I never received a delivery confirmation. Coleman now indicates replacement sofa was destroyed and I am without the sofa I purchased.
333 Washington Ave Cedarhurst, New York United States