AdvanTech longview Texas


Complaint: First of all, let me say this in their defense, I should have gotten approval from them for any out of scope work ahead of time, I did not because I believed there was a mutual respect. I was asked to go for a 10-15 minute job to hook up a cable, they had send me a picture of the specific cable they need me to get, We agreed on a rate for the job (85) and i included the cost of the cable. This job is about a 25 minute drive one way and with time onsite i would spend around an hr worth off time on the job. the rate was my normal hourly rate and i basically threw in the cable for free. Once i arrived on site i concluded that the cable they had requested me to buy was not the correct cable. At this point I should have left and closed and completed the job. Instead, I went to my trunk stock and used 2 cables to splice together a cable that would work for them (mono rca to 3.5″ jack) and I was able to hook up the system and it worked great. at this point I had spend about an hr onsite and i left. about 5 minutes later I get a call

Tags: Consulting

Address: they wanted me to check on a other issue (not the original scope) and asked me to return. I did (i should have gotten in writing that they would pay for that) i returned and worked an additional 45 minutes and resolved yet another issue by taking a stocked item (4 port switch) When it came time to complete the job they were not willing to pay any for the labor beyond the original price we agreed on

Website: because this had happened

Phone: even though I worked on something they had requested that was out of the original scope. They would reimburse for parts I left them a message in the work order about how I didn’t agree with it

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